Shipping Policy

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address. Delivery will take 1-3 business days after the order has shipped or it may take 20-35 days for PRE ORDER units.

Return & Exchange Policy

Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.
Not accepted: 
The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
The items are found to be damaged upon receipt.
For any Technical Defect, customer can refer to any Samsung Service Centre nearby for further advice.  
Returned items must meet the following requirements:
- The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
- You have proof of purchase (order invoice number and receipt).
- Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

Federal Territory of Kuala Lumpur, Malaysia


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